Terms of service

Terms of Service
GENERAL TERMS AND CONDITIONS OF SALE
Last updated: 28/10/2025

ARTICLE 1 — GENERAL PROVISIONS

These General Terms and Conditions of Sale (referred to as "GTCS") govern transactions carried out on the site of the operator (the "Site Operator"). These GTCS are permanently available on the site for consultation and can be provided to customers upon request.

For any order placed, acceptance of the GTCS is mandatory. The customer validates their acceptance by checking a specific box or clicking a dedicated button, thereby confirming that they have read and accepted the GTCS before finalizing their purchase.

Confirmation of the order by the buyer signifies their agreement with the GTCS in effect on the date of the order. The Operator commits to archiving and allowing the reproduction of these GTCS for future reference.

ARTICLE 2 — DESCRIPTION OF PRODUCTS

The site offers online sales of the following products: women’s outerwear, including coats and jackets, referred to as "Product(s)". These Products are available to any user, whether an individual or an entity, here called the "Customer".

Each Product is presented with a detailed description either directly provided by the supplier or accessible via an external link to the manufacturer's site. This description highlights the essential characteristics of the Product. It is important to note that Product images on the site are not contractual. User manuals, if necessary, are available on the site or provided at the time of delivery. All commercialized Products comply with the legal standards in force.

The Customer assumes full responsibility for the conditions and consequences of their access to the site, including any costs imposed by third parties such as Internet service providers, which are their responsibility. It is also the Customer's responsibility to ensure they have the necessary equipment to access the site and that it is secure and suitable for the intended use. The Customer must ensure that their computer configuration does not pose a security risk and is capable of navigating the site.

ARTICLE 3 — ORDERS PLACED ON THE SITE

The Site Operator undertakes to ensure the availability of its Products, but these are offered within the limits of available stocks. If a Product ordered by the Customer becomes unavailable after the order, despite the Operator's efforts, the Operator will inform the Customer by email as soon as possible.

The Customer will then have the choice between two options:

• Receive a Product of equivalent quality and price to the one originally ordered, or
• Obtain a refund of the amount of the ordered Product, made no later than thirty (30) days after payment.

Apart from the refund of the unavailable Product if the Customer chooses this solution, the Operator is not required to pay any cancellation compensation.

Unless otherwise indicated in these GTCS and without affecting the right of withdrawal provided by current legislation, orders placed by the Customer are considered firm and final.

ARTICLE 4 — PAYMENT TERMS

The Customer acknowledges that any order placed on the Site constitutes a financial commitment and that they must make a payment in return for the requested Product.

The Site Operator reserves the right to verify the authenticity of the payment before shipping the order by employing all necessary methods.

Regarding transactions, the Site Operator accepts the different payment solutions listed on the site.

ARTICLE 5 — PAYMENT OF THE PRICE

The price of the Products at the time of the order is presented in British Pounds (£) for the United Kingdom and US Dollars ($) for the United States and is inclusive of all applicable taxes, except for shipping and transport costs (unless otherwise specified).

During a promotion, the Operator guarantees the application of the promotional rate to all orders placed within the announced promotional period.

Payment must be made in the currency corresponding to the Customer's location (GBP for the UK, USD for the United States). The total amount becomes payable upon confirmation of the order. The displayed prices take into account any discounts and rebates that the Operator may offer. Additional shipping or transport costs, if applicable, will be added to the price of the Products and clearly specified before the Customer validates the order.

The total amount to be paid by the Customer, as well as the details of this amount, will be clearly indicated on the order confirmation page.

ARTICLE 6 — FORMATION OF THE CONTRACT

The contract between the Site Operator and the Customer is established as soon as the Customer sends the order confirmation. This confirmation is made through a "double-click" process: the Customer selects their Products, reviews them in their cart, accepts the GTCS, and proceeds with payment by entering their banking information.

This "double-click" process constitutes an electronic signature that has the same legal value as a handwritten signature and definitively seals the Customer's order.

The Site Operator undertakes to securely store order records and invoices, serving as reliable proof of the contract. Unless proven otherwise, these records are recognized as valid proof of transactions between the Site Operator and its Customers.

The Customer has the right to cancel their order in writing for reasons such as product non-conformity, significant delivery delays, or an unjustified price increase, and may then claim a refund of their deposit with interest. On the other hand, the Site Operator may cancel the order if the Customer refuses delivery or fails to complete payment upon delivery.

ARTICLE 7 — RETENTION OF TITLE

The Site Operator remains the exclusive owner of the Products ordered on the Site until full payment of the price, including any shipping costs, is received.

ARTICLE 8 — SHIPPING AND DELIVERY

The online sales offers presented on the Site are reserved for consumers residing in the United Kingdom or the United States, for deliveries within these geographic areas.

Delivery is understood as the transfer to the Customer of physical possession or control of the Product.

Shipping costs are those specified at the time of order finalization and are accepted by the Customer upon order validation.

The Operator undertakes to deliver the Products within a maximum period of thirty (30) days after receipt of the order, in accordance with the delivery timeframe indicated on the Site for each Product.

Delivery times are provided in business days at the time of order. These times include the preparation and shipment of the order as well as the estimated delivery time provided by the carrier.

The Operator commits to shipping the Products within the estimated timeframe specified on each Product page and at checkout, provided that the order payment has not been previously declined.

However, if one or more Products cannot be delivered within the initially announced timeframe, the Operator will notify the Customer via email with an updated delivery estimate.

The Products will be delivered to the address provided by the Customer at the time of order. It is the Customer's responsibility to ensure the accuracy of the provided address. The Operator cannot be held responsible for delivery delays or failures due to an incorrect or incomplete address provided by the Customer.

Upon delivery, a signature may be required as proof of receipt.

It is the Customer's responsibility to check that the delivered Products match their order and that the package is sealed and undamaged. If there are any issues, the Customer must indicate them on the delivery receipt. No claims regarding the quantity or condition of the Product will be accepted unless noted on the delivery slip at the time of receipt.

ARTICLE 9 — RIGHT OF WITHDRAWAL

If a delivered Product does not fully satisfy the Customer, they may return it to the Operator. The Customer will have thirty (30) days to do so from the date of receipt of the order.

In accordance with applicable consumer protection rules, the Customer may exercise their right of withdrawal by notifying the Operator of their decision to withdraw by means of an unambiguous statement (for example, a letter sent by post or email). The Customer can use a standard withdrawal form, but it is not mandatory.

The Operator will send an acknowledgment of receipt of the Customer's withdrawal request by email.

The Customer must provide the following information when exercising the right of withdrawal:

• name, geographical address, phone number, and email address;
• order number and description of the Product(s) concerned;
• clear statement of the decision to withdraw.

Return costs are the responsibility of the Customer, unless otherwise stated or in the case of a defective or non-conforming Product.

The returned Product must be in its original packaging, in perfect condition for resale, unused, and with all accessories.

In addition to the returned Product, the return package must also contain the Customer's exact and complete contact details (first and last name, address), as well as the order number and a copy of the original purchase invoice if possible.

The Operator will refund the Customer the amount of the Product within fourteen (14) days from the receipt of the Product and all elements required to implement the Customer's refund. This refund may be made using the same payment method employed by the Customer. In this regard, the Customer who paid their order using credits/gift vouchers may be refunded using credits/gift vouchers according to the Operator's preference.

By accepting these General Terms and Conditions of Sale, the Customer expressly acknowledges having been informed of the withdrawal conditions.

ARTICLE 10 — CUSTOMER SERVICE

The Customer can contact the Operator's customer service:

• by email at support@valeviasecrets.com, providing their name, the subject of their request, and the order number concerned, where applicable.

Customer service is available Monday to Friday during business hours (local time of the Operator).

ARTICLE 11 — INTELLECTUAL PROPERTY AND SITE USAGE LICENSE

The Operator is the sole owner of all elements present on the Site, including, but not limited to, all texts, files, animated or non-animated images, photographs, videos, logos, drawings, models, software, trademarks, visual identity, database, site structure, and all other elements of intellectual property and other data or information (hereinafter referred to as "Elements") which are protected by applicable intellectual property laws and regulations.

As a result, none of the Site's Elements may, in whole or in part, be modified, reproduced, copied, duplicated, sold, resold, transmitted, published, communicated, distributed, disseminated, represented, stored, used, rented, or exploited in any other way, whether free or for a fee, by a Customer or a third party, regardless of the means and/or media used, whether known or unknown to date, without the prior express and written authorization of the Operator on a case-by-case basis. The Customer is solely responsible for any unauthorized use and/or exploitation.

Moreover, it is specified that the Operator is not the owner of the content posted online by the Customers, for which they remain fully responsible and indemnify the Operator against any claims in this regard. Customers grant the Operator a non-exclusive, transferable, sublicensable, royalty-free, worldwide license to use the intellectual property content they publish on the Site for the entire duration of the protection of these contents.

The Operator reserves the right to take any legal action against individuals who do not comply with the prohibitions contained in this article.

ARTICLE 12 — LIABILITY

12.1 Liability

The Operator cannot be held responsible for the non-performance of the contract due to the Customer or a force majeure event as defined by applicable law, or due to the unforeseeable and insurmountable act of any third party.

The Operator cannot be held responsible for information imported, stored, and/or published on the Site by Customers. The Operator cannot be held responsible for any information published by a Customer on the Site and the direct or indirect damages this use may cause to a third party, with the Customer who published it being solely responsible in this regard.

The Customer acknowledges that the characteristics and constraints of the Internet do not guarantee the security, availability, and integrity of data transmissions on the Internet. Thus, the Operator does not guarantee that the Site and its services will operate without interruption or error. In particular, their operation may be temporarily interrupted for maintenance, updates, or technical improvements, or to change their content and/or presentation.

The Operator cannot be held responsible for the use of the Site and its services by Customers in violation of these General Terms and Conditions and the direct or indirect damages this use may cause to a Customer or a third party. In particular, the Operator cannot be held responsible for false statements made by a Customer and their behavior towards third parties. If the Operator's liability were sought due to such behavior by one of its Customers, the latter undertakes to indemnify the Operator against any condemnation pronounced against it and to reimburse the Operator for all fees, including attorney fees, incurred in its defense.

The Customer is solely responsible for all the content they put online on the Site, which they expressly declare to hold all rights to, and guarantees the Operator that they do not put online content that violates third-party rights, in particular, intellectual property rights, or constitutes an infringement on individuals (including defamation, insults, abuse, etc.), respect for privacy, public order, and good morals. In the event of an infringement of current laws, good morals, or these General Terms and Conditions, the Operator may automatically exclude Customers who have committed such offenses and delete information and references to this contentious content.

The Operator is considered a host concerning the content posted online by third parties. As such, the Operator has no general obligation to monitor the content transmitted or stored via the Site. If the Operator's liability were sought due to content posted online by the Customer, the latter undertakes to indemnify the Operator against any condemnation pronounced against it and to reimburse the Operator for all fees, including attorney fees, incurred in its defense.

ARTICLE 13 — PERSONAL DATA

For more information on the use of personal data by the Operator, please read the Privacy Policy carefully. You can consult this Privacy Policy on the Site at any time.

ARTICLE 14 — HYPERTEXT LINKS

The hypertext links available on the Site may refer to third-party sites not published by the Operator. They are provided solely for the convenience of the Customer to facilitate the use of available resources on the Internet. If the Customer uses these links, they will leave the Site and accept to use the third-party sites at their own risk or, where applicable, in accordance with the conditions governing them.

The Customer acknowledges that the Operator does not control or contribute in any way to the development of the terms of use and/or content applicable to or appearing on these third-party sites.

Consequently, the Operator cannot be held responsible in any way for these hypertext links.

Moreover, the Customer acknowledges that the Operator cannot endorse, guarantee, or assume any part of the terms of use and/or content of these third-party sites.

The Site may also contain hypertext links and/or promotional banners referring to third-party sites not published by the Operator.

The Operator invites the Customer to report any hypertext link present on the Site that would allow access to a third-party site offering content contrary to laws and/or good morals.

The Customer may not use and/or insert a hypertext link pointing to the Site without the prior written agreement of the Operator on a case-by-case basis.

ARTICLE 15 — REFERENCES

Unless expressly stated otherwise, the Customer authorizes the Operator to mention the Customer's first name and the initial of their last name in its communication materials (displaying reviews on the website, etc.).

ARTICLE 16 — GENERAL PROVISIONS

ENTIRE AGREEMENT
These General Terms and Conditions constitute a contract governing the relationship between the Customer and the Operator. They constitute the entirety of the rights and obligations of the parties concerning their purpose. If one or more provisions of these General Terms and Conditions were declared null and void in application of a law, regulation, or following a final decision of a competent court, the other provisions will retain their full force and scope. Furthermore, the fact that one of the parties to these General Terms and Conditions does not take advantage of a breach by the other party of any of the provisions of these General Terms and Conditions cannot be interpreted as a waiver of the right to take advantage of such a breach in the future.

REVIEW PROCEDURE (CUSTOMER REVIEWS)
The Operator is committed to maintaining the integrity and authenticity of the reviews published on its site. This procedure aims to verify the veracity and relevance of reviews submitted by Customers to provide reliable and transparent information to future buyers.

• Publication criteria: All reviews submitted by Customers may be evaluated before publication. Criteria include relevance to the Product, absence of inappropriate, discriminatory, or offensive language, and compliance with legal and ethical guidelines.
• Purchase verification: Where possible, the Operator verifies that each review is associated with a real purchase on the site.
• Moderation: Reviews may be moderated by the Operator. The Operator may contact the author of the review to request clarifications or additional evidence if necessary.
• Right of reply: The Operator reserves the right to respond to any published review to clarify a situation or correct inaccurate information.

Reviews that do not meet the publication criteria may be refused or removed after publication if new information indicates that a review no longer complies with verification standards.

The reviews displayed on the Site may include feedback collected directly from customers who have purchased the Products through our platform, as well as reviews sourced from other authorized retailers, marketplaces, or platforms where the same Products are sold. While the Operator strives to verify the authenticity of all reviews, it cannot guarantee that every review reflects a verified purchase from the Site specifically.

MODIFICATION OF TERMS
The Operator reserves the right to modify the content of the Site or the services available at any time and without notice and/or to temporarily or permanently cease operating all or part of the Site.

Furthermore, the Operator reserves the right to modify these General Terms and Conditions at any time and without notice. Therefore, the Customer is required to refer to these General Terms and Conditions before each use of the Site.

The Customer acknowledges that the Operator cannot be held responsible in any way for these modifications, suspensions, or cessations.

The Operator advises the Customer to save and/or print these General Terms and Conditions for safe and sustainable storage and to be able to refer to them at any time during the contract execution if necessary.

COMPLAINTS
In case of a dispute, the Customer must first contact the company's customer service at the following contact details:

📧 support@valeviasecrets.com

The Operator will do its best to resolve the issue amicably.

APPLICABLE LAW
These General Terms and Conditions are governed, interpreted, and applied in accordance with the laws applicable in the jurisdiction of the Operator, without prejudice to any mandatory consumer protection rules applicable in the Customer’s country of residence.

ACCEPTANCE OF GENERAL TERMS AND CONDITIONS BY THE CUSTOMER
The Customer acknowledges having carefully read these General Terms and Conditions.

By placing an order on the Site, the Customer confirms having read and accepted the General Terms and Conditions, which contractually bind them.

The General Terms and Conditions applicable to the Customer are those available on the order date, a dated copy of which can be provided to the Customer upon request. Any later modification of the General Terms and Conditions will not apply to an order already placed, unless expressly agreed by the Customer concerned.